E-commerce Business Basics: Respect Your Customer Now More Than Ever

Do What You Do So Well That They Will Want To See It Again And Bring Their Friends. ~ Walt Disney

Hi Ecommerce Business Strategists,

We are living in a smart age. Most of the shoppers are now take smart steps too. The way they use information, compare and make purchases has changed.

It’s imperative to stay impressive all the time as a seller or buyers will shop somewhere else.

According to a research report, 75% of customers hope for an unfailing familiarity anywhere they connect with your brand.

Another study claims, 50% of customers are likely to change brands if a business doesn’t think likely.

If you want to make your trade a sensation, there’s only one way: take a customer-first approach.

This may sounds cliché to you now but the real question is how? How to draw customers’ attention and feel satisfied?

• Develop a durable relationship with them
• Offer personalized service/solution
• Pay equal attention to all

From my previous experience, I can tell you, you do not have to do special things, rather stick to the basics to make an impact on your potential customers. All you need to understand their pains and offer them a timely solution.

Bear in mind, if you keep your customers happy, then prospects can come to you again-n-again to do business with you.

So to convince a customer, first emulate their psychology. Then try to sell your service to them.

Just listen to them and realize what their actual problem is. And then present you as a solution provider.

Here are five common ways to make an impression on your customers and influence them to do business with you.

• Do not show them your power by displaying ads wherever they are on social media
• Do not send them every day or every alternate day emails full of offers
• Do not treat first-time buyers and returning customers separately
• Do not stop listening to what they are trying to say to you
• Do not see them as ATM machine for you

Have a nice day.

Best,
Partha