5 Habits of Highly Dependable Account Managers

Sharing some easy-to-follow steps to create meaningful changes in your relationship with clients.

If you want to be more dependable in eyes of your clients, where is the best place to start?

To me, the answer is pretty clear: confidence.

It’s what separates the reliable from the rest. It’s that inner feeling of motivation that enables you to face any challenges.

Confidence is a universal characteristic that (almost) any client is keen to find in you.

So how can you become more dependable? Read below.

I. More gentleness, less judgment.

If you want to be more reliable, you must first start by relying on others. Every single person on the planet has their flaws & limitations. So if you can accept them, others reciprocate.

When you develop the ability to understand the rationale behind the client’s annoyance, it allows you to empathize with their circumstances to create common ground.

II. Ask great questions.

The reality is that people love talking about themselves. So listen, take mental notes of what clients say during the conversations, and ask more about their favorite topics. You’ll be surprised at how positively people react when it becomes clear you’re sincerely listening to what they have to say.

III. Greet them by their preferred name.

When you are in a client meeting, don’t be shy to say their first name several times during a conversation. Even if it’s just during the initial greeting, we can make others feel much respected when saying their name instead of Sir/Ma’am, etc.

IV. Create a great first impression.

Most people decide if they like you within the first few minutes of meeting you. So act accordingly.

We all know somebody who doesn’t feel confident inside, often loses eye contact while talking, and wants to escape from the discussion. As a result, they make an awful first impression on those they meet.

Making a lasting impression is basic to your trustworthiness. So look in the eye of your client, give a firm handshake, and show positive body language to ensure that client wants to see you again.

V. Smile more.

People tend to be friendlier if you choose to match the positive body language of the other person. So if you lightly smile during a conversation with the client while making eye contact, it creates a level of social intimacy and bonding.

If you check minutely, these five habits are influential and interconnected with each other. I have written this post based on my days in agencies.

Cheers!