COVID-19 & E-commerce Digital Marketing

COVID-19 has definitely made an impact on e-commerce businesses over the past couple of months now that isolation and social distancing measures have been put in place.

Employees in many infected countries have been asked to work from home, have been placed under quarantine and offices have been shut down.

Naturally, many brick and mortar stores have since forced to shut down, pushing traditional consumers to adopt e-commerce as an alternate.

Reconsider your e-commerce digital marketing strategy

Many businesses are reviewing their options in light of COVID-19, the budget of digital marketing and advertising will be a target for businesses looking to make cuts.

There is indeed a need to work smarter under the current situation, but it’s a crucial time for marketers to adopt strategies for long-term profitability.

1. Manage PPC budget smartly

Strategies like switching off PPC campaigns entirely could clearly be hugely damaging.

Instead, look to manage smartly across accounts where possible.

• Recheck where search-n-demand is waning, accordingly adjust the whole campaign
• Allot budgets for keywords with a higher chance of generating conversions

CPCs at the moment will likely be lower as many advertisers trim down theirs too, so think about capitalizing on this where possible.

Also, if other businesses stop advertising, you can make CTR gains which will improve your QS and lower your CPCs.

The reverse is also true as other people are also looking for opportunities and studying the market’s movement. So you should not just switch off campaigns unless absolutely necessary!

2. Maintain organic visibility

When it comes to organic traffic, SEO is clearly a longer-term strategy and must retain its effectiveness.

It is expected, Google will be regulating its algorithms now more than ever to ensure that the community gets the most relevant results, so to ignore the SEO basics would risk decreasing organic visibility.

The organic channel is one of the most sustainable traffic sources in any situation.

People will always be searching, perhaps more now than ever before as many are now at home with an internet connection.

Businesses with online exposure are in a better position than any to continue to do business in what is a tough time for many.

3. Continue with digital PR

Yes, digital PR activity shouldn’t break during coronavirus.

Now is a great opportunity to get connected with the audience with your news stories that are aligned with COVID-19 logically. Because many are searching for news as usual.

People still want to read worthy news stories and want updates about how the pandemic presently affecting the industries.

If the news is good, it can get noticed by many on news sites.

If your business is willing to help other businesses and people during this tough time, entice them strategically through your digital PR campaigns!

4. Stay social on social media

There will be a lot more people spending time on social platforms as almost all start to adapt to the working from home routine.

This is a great time to re-ignite your social media strategy.

Below are some common tips for brands looking to renovate their social media plan based on current trends -

• Be accurate: Give customers trustworthy information about the things they care about. Be unbiased and clear
  
  
• Be organized: Try to connect both locally and globally with prospects
  
  
• Be convenient: Consumer’s habits are evolving and it’s important to let shoppers know that solutions are available anyplace, anytime
  
  
• Be innovative: Find out-of-box ways to provide solutions as the customers are isolated and combating with both boredom and anxiety

So even though we all feel quarantined, this ongoing crisis actually gives our businesses an opportunity to be even more social and more community-led.

It also lets your brand become even more popular during this gloomy period.

Resume the business

The things discussed in this post are a general guide to adapting to COVID-19.

Clearly, there’s no one approach to digital strategy for all kinds of e-commerce businesses.

But one thing is sure, it’s that we as a marketer must ensure our brands must perform optimally online all the time so customers never feel reluctant to do business with us.

This will enable us to avoid a long-term impact on market share and keep us ready to do the business whenever the situation demands.